Duplication, fragmented information and slow decision pathways quietly erode capacity, inflate cost-to-serve and stall growth. In today’s environment, that’s not an operational inconvenience, it’s a strategic risk. This article provides five critical steps for effective process design and puts HR professionals at the heart of unlocking productivity through efficient process.

The Human Resources (HR) profession has undergone a profound transformation in recent years. Once perceived primarily as an administrative function focused on payroll, compliance, and recruitment, HR has now emerged as a strategic partner at the heart of business success. ​ In today’s fast-changing world of work, HR professionals play a pivotal role in navigating challenges such as digital transformation, globalisation, workforce diversity, and evolving expectations of the ne