Productivity

Duplication, fragmented information and slow decision pathways quietly erode capacity, inflate cost-to-serve and stall growth. In today’s environment, that’s not an operational inconvenience, it’s a strategic risk. This article provides five critical steps for effective process design and puts HR professionals at the heart of unlocking productivity through efficient process.

Across industries, organisations are investing significant time and resources into strategy, talent and performance improvement. Yet productivity growth has slowed in many sectors, and leadership teams often struggle to explain why performance has plateaued despite sustained effort and investment. Large-scale research by firms such as McKinsey, BCG and the World Federation of People Management Associations consistently shows that while leaders recognise people as a critical d