Strategy

Duplication, fragmented information and slow decision pathways quietly erode capacity, inflate cost-to-serve and stall growth. In today’s environment, that’s not an operational inconvenience, it’s a strategic risk. This article provides five critical steps for effective process design and puts HR professionals at the heart of unlocking productivity through efficient process.

Across industries, organisations are investing significant time and resources into strategy, talent and performance improvement. Yet productivity growth has slowed in many sectors, and leadership teams often struggle to explain why performance has plateaued despite sustained effort and investment. Large-scale research by firms such as McKinsey, BCG and the World Federation of People Management Associations consistently shows that while leaders recognise people as a critical d

HR Strategy Is Business Strategy A true business strategy defines what the organisation aims to achieve. A strong HR strategy defines how it will get there. Effective people processes, outcome-focused behaviours, and a culture that enables and rewards tight alignment with organisational goals are the recipe for extraordinary results. Let's look at some examples. Think of Amazon’s “customer obsession” principle. It is so deeply ingrained in the business that it shapes every

Artificial intelligence is rapidly reshaping how organisations operate, and HR is at the centre of that shift. AI has become foundational to competitiveness. Companies that embed AI into their processes are more productive, make faster decisions, and build a future-ready workforce now. In fact, several leading consultancies predict significant productivity uplifts from AI. BCG estimates that a balanced human + AI strategy could boost HR productivity by up to 30%. Meanwhile, G

The Human Resources (HR) profession has undergone a profound transformation in recent years. Once perceived primarily as an administrative function focused on payroll, compliance, and recruitment, HR has now emerged as a strategic partner at the heart of business success. ​ In today’s fast-changing world of work, HR professionals play a pivotal role in navigating challenges such as digital transformation, globalisation, workforce diversity, and evolving expectations of the ne